1. Purpose and Scope
This Acceptable Use Policy (“AUP”) sets out rules and restrictions governing your use of the Programa platform, websites, products, and services (collectively, the “Services”). This AUP forms part of, and is incorporated into, the Programa Terms of Service.
You are responsible for ensuring that your use of the Services complies with this AUP, the Terms of Service, applicable laws and regulations, and any third-party terms that apply to services you access through Programa.
2. General Obligations
You must use the Services lawfully, in good faith, and in a manner consistent with their intended professional and commercial purpose. You are responsible for complying with all applicable laws and regulations in the jurisdictions in which you operate, reside, or do business, as well as for complying with the Terms of Service, this AUP, and any other Programa policies.
Where the Services integrate with or rely on third-party systems or providers, including payment processors, card networks, banks, or communication infrastructure, you must also comply with the applicable third-party rules and requirements. You remain solely responsible for all activity carried out using your account.
3. Prohibited Conduct
You must not access or use the Services in any manner that is unlawful, fraudulent, harmful, deceptive or otherwise inconsistent with this AUP or the Terms of Service.
This includes, without limitation, engaging in or facilitating illegal activity, fraud, deception, misrepresentation, or dishonest practices, or using the Services in a way that causes or threatens harms to Programa, other users, customers, partners or third parties.
You must not harass, threaten, abuse or intimidate any person, including Programa employees, contractors, representatives, or other users. You must not impersonate Programa, a Programa representative, another user, or any third party or misrepresent your identity, affiliation, authority or role.
You must not use Meeting Notes Features or any recording, transcription or note-generation functionality to record, transcribe or process any meeting, call or conversation unlawfully, covertly where prohibited, or without obtaining consents and providing the notices required by applicable law from all participants.
4. Payments and Financial Misuse
You must not misuse the Services for payment-related abuse or financial misconduct. This includes attempting to circumvent or manipulate payment flows or billing systems, engaging in chargeback abuse, submitting false or knowingly invalid disputes or refund requests, or processing transactions involving prohibited goods or services.
You must not use the Services to facilitate money laundering, terrorist financing, sanctions violations, or other financial crimes. All payment activity must comply with applicable laws, card network rules, payment provider terms, and anti-money laundering and counter-terrorism financing requirements.
Surcharging and fee pass-through. Where the Services include functionality to pass payment processing fees to end customers, you must not use this functionality in jurisdictions where surcharging is prohibited by law (including the United Kingdom and certain US states). In jurisdictions where surcharging is permitted, you must ensure that any surcharge complies with applicable law, card network rules (including any caps on surcharge amounts), and Payment Provider terms. You must not pass through fees in excess of your actual cost of acceptance or in excess of applicable regulatory limits. Programa may restrict or disable surcharging functionality in jurisdictions where it is prohibited or restricted by law.
5. In-App Communications Misuse
Where the Services allow messaging, email, or other communications, you must not use those features to send unsolicited, deceptive, misleading or bulk communications, including spam or phishing. You must not use in-app communications to unlawfully request sensitive personal or financial information, or to impersonate others or mislead recipients regarding payments, procurement or obligations.
Any use of the communications features must comply with applicable anti-spam, marketing, privacy, and consumer protection laws, as well as Programa’s Terms of Service and Privacy Policy.
6. Technical Abuse and Security Violations
You must not attempt to reverse engineer, decompile, disassemble, or derive source code, underlying ideas, or algorithms of the Services, except where expressly permitted by applicable law. You must not scrape, crawl, harvest, or collect data from the Services without Programa’s prior written permission, whether manually or through automated means.
You must not use bots, scripts, or automated tools to access or interact with the Services in a manner that exceeds normal usage, bypasses safeguards, or interferes with the integrity, availability, or performance of the Services. You must not probe, scan, test, or attempt to breach the security of the Services or Programa’s systems, nor circumvent feature restrictions, usage limits, access controls, rate limits, or enforcement actions.
7. Misuse of AI and Automation
You must not use the Services, including any AI-powered features, to extract data at scale, train or develop competing products or services, or otherwise misuse AI or automation in a manner not authorised by Programa. You must not misrepresent AI-generated outputs as human-generated where doing so would be deceptive, misleading, or unlawful.
Your use of AI features must comply with applicable laws, third-party rights, and Programa policies.
8. Intellectual Property and Account Misuse
You must not infringe Programa’s intellectual property rights or the rights of any third party. You must not remove, alter, or obscure proprietary notices or branding. You must not share account credentials, sell or transfer access to your account, or permit unauthorised access.
You must not attempt to re-register, create new accounts, or otherwise circumvent suspension or termination imposed by Programa.
9. Content Standards
You must not upload, submit, or distribute content through the Services that is unlawful, deceptive, fraudulent, or misleading; that infringes intellectual property, privacy, publicity, or other rights; that contains malware or malicious code; or that exposes confidential or personal information without proper authority.
All content you create or share through the Services must be appropriate for professional use and must comply with the Terms of Service, this AUP, and applicable law.
10. Monitoring and Enforcement
Programa may monitor use of the Services to enforce this AUP using a combination of automated systems and human review. Monitoring may include reviewing content, activity patterns, or reports from users or third parties.
If Programa reasonably determines that you have violated this AUP, we may take enforcement action, including removing content, restricting functionality, suspending access, or terminating your account, in accordance with the Terms of Service. Repeated, serious, or egregious violations may result in immediate termination. Attempts to circumvent enforcement actions are prohibited.
11. Reporting Issues
If you believe there has been a violation of this AUP or misuse of the Services, you may report it by contacting support@programa.com.au.
12. Changes to This Policy
Programa may update this AUP from time to time. The “Last updated” date above indicates when changes were made. Your continued use of the Services after any update constitutes acceptance of the revised AUP.